Caribbean Blue Aquatics Inc at 1756 Sunrise Highway in Bay Shore, New York

Customer Reviews about Caribbean Blue Aquatics Inc

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  Owner doesn't know how to keep high paying and frequent customers to want to come back. He thinks if he has a fish for 2 months and it eats all is good. Go to pet warehouse they remember regular customers.
  May 30, 2017

  by David Mallon
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  My first impression of the store was nice. It was set up very nice and didn't feel like the dark and dingy fish stores you normally see around here. However, that's where my good impression ends. I purchased 2 clown Fish from them. And the woman helping me was pretty rude, kept complaining how she was "the only cashier there." She just had an attitude. Fast forward, I get home with the fish, acclimate them properly, and in the tank they went (There were no other fish in the tank but the 2 clowns). One of them was acting very strange and just hanging out in the corner, I thought, ok, he's just not used to it. The next morning he was in a different corner, still being weird while The other clown was swimming about. A few hours later he was dead, didn't even see him struggling or anything. It was about 24 hours since I had gotten them, however the store was closed at this point. I called them the next day and asked if there was anything they could do. The woman was very rude and asked "Well if it died yesterday why are you just calling today?" I told her because by the time I saw it they were closed. She told me they do not guarantee live fish once they make it home. That's the first time I've heard of that policy. Even online fish retailers will guarantee live arrival and even up to 48 hours after receiving a fish. So for a local store to not guarantee anything past it getting home is unheard of to me. I'm out the $20 for the one fish. I'm glad I didn't buy more expensive fish from them. I will not be shopping there again. I'll go to Pets Warehouse. Even if she was just a little nicer with explaining the policy I would've been ok. But she was very rude about it.
  March 14, 2017

  by scott kelly

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About Caribbean Blue Aquatics Inc in Bay Shore